Etiquette: Proper Behavior of Social and Business Communication
Online and brick-and-mortar business work basically the same way as far as etiquette goes. This is a no-brainer, as courtesy and respect are essential, just as they are in every other social setting. When it comes to business, this etiquette extends to paying attention to, negotiate with and accommodate the needs of both colleagues and patrons; as well as making up ambiguously deceptive information. These are behaviors that could and do spell doom for any business and are therefore big no-nos.
Unfortunately, though, many business still do conduct themselves in a questionable manner. This goes for both business owners and clientele. Reasons for misconduct related to etiquette fall under misinterpretation of social rules, ignorance of said rules or lack of concern either way. The desire for personal gain seems to be the motivation behind such behavior. Despite this, however, knowing proper etiquette and interacting with others accordingly will bring about more promising and therefore desirable results.
Communication is by far the most critical area of human and business interaction and where etiquette is important and also, sorry to say, constantly overlooked. Such communicative practices rely on the manner, place and identification of those interacting, so every situation is different. Still, there is a form of etiquette that goes along with each circumstance, and that particular set of rules are to be followed at all times.
The universal rule of politeness—an indication of a civilized mind—suggests that one values quality service and consistent professionalism. Politeness tends to put others at ease, makes them feel special and appreciated, and spurs interest regarding the subject of such interaction. Illustrated respect is no small or trivial thing; this always brings forth equally respectful reactions. As a matter of fact, because of their importance, politeness and respect are laws that are always obeyed, regardless of the particular circumstance. And this goes for everybody—CEOs, management, public relations, law enforcement, celebrities, white-collar, blue-collar,adults, children, young, old, male, female, and everyone else that makes up a community.
Then, of course, there is the necessity of punctuality, which also includes promptness. This is seen responding to another in an acceptable and timely manner when immediate reply is not possible (the doctor is out of his office now; please leave a message).A lot of people have busy schedules, but getting back to inquiries is very important, not only for the sake of public relations, but also for the sake of siomple common courtesy. Three business days is the usual duration allowed for this type of return to be conducted.
Of course, the one time that the no-reply is deemed acceptable is in the case of a job search. When employers seeking to fill a position are not interested in a particular prospect, regardless of the reason, they will usually not respond. All applicants are encouraged to follow up within two weeks, but if a response is still not forthcoming from the employer, jobseekers should look elsewhere. Is this showing lack of courtesy? Well, it has come to be the acceptable manner, so such behavior is practiced by many.
In every case, however, the use of proper etiquette, whatever it might be, precedes everything else; without proper etiquette, nothing else makes a difference.
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